Cerberus is announcing that Cerberus Helpdesk with version number 7.0.4 is already available to download.
What is Cerberus Helpdesk ?
Cerberus Helpdesk is A powerful help desk platform for managing your team or business’ online activity from different locations, with a high-end client support system .
Cerberus Helpdesk is a functionally and visually optimized graphical user interface that guides managers and agents to the issues that need their attention.Regardless if they are emails, tickets, tasks and calendar events, Cerberus Helpdesk provides a professional solution for managing to-do items and customer support.Cerberus Helpdesk can be used as a ticketing center, as a time tracking app, as a customer knowledgebase or as a messaging system.Cerberus Helpdesk is also very customizable and can practically be adapted to anything a developer might need from his helpdesk platform.
This is changelog for Cerberus Helpdesk version 7.0.4 :
- The language encoding in the framework.config.php now defaults to UTF-8. Previously, this defaulted to ISO-8859-1 (Western Latin) if the database wasn’t originally created with UTF-8 default encoding (as MySQL’s default was latin1). Using UTF-8 has been our recommendation for many years. UTF-8 can be used to display the web pages even if the database continues to use latin1.
- Removed the deprecated cache settings in the framework.config.php file since caching is now configured from Setup->Configure->Cache in the UI.
- Removed the deprecated APP_DB_DRIVER setting in the framework.config.php file since ‘mysqli’ is now required.
- [Code Cleanup] Added APP_DBSLAVE* settings to the framework.config.php file.
You can read the complete changelog and also download this latest version on their homepage: www.cerberusweb.com