Martin Edenhofer is announcing that OTRS with version number 4.0.10 / 5.0.0 Alpha1 is already available to download.
What is OTRS ?
OTRS is An open source ticketing and help desk system written in Perl .
The system is built to allow support, sales, pre-sales, billing, internal IT, helpdesk, etc. departments to react quickly to problems and events inside a company or with its customer base.
This is changelog for OTRS version 4.0.10 / 5.0.0 Alpha1 :
- A new cleaner flat design has been implemented.
- Agents can now make use of templates in all screens with internal notes.
- Added new screen for outgoing emails on a ticket that are not replies.
- Ticket action screens (such as note, owner etc.) now allow to do actions without always creating an article (configurable).
You can read the complete changelog and also download this latest version on their homepage: www.otrs.com