Download Source Code OTRS ITSM 4.0.9

OTRS AG is announcing that OTRS ITSM with version number 4.0.9 is already available to download.

What is OTRS ITSM ?

OTRS ITSM is An OTRS extension that transforms the Perl-based help desk toolkit into a fully-customizable IT computer service management solution .

OTRS ITSM can also be described as a CMDB, a configuration management database.ITSM has the same features OTRS has, since its an add-on, but adds support for new ones, revolving around PC configurations, components, hardware, software, etc..OTRS ITSM can be used whenever OTRS needs to be used as a ticketing system for businesses that revolve around the usage and management of computers, like: software support, PC repair shop, computer resellers, computer hardware support centers and so on.

This is changelog for OTRS ITSM version 4.0.9 :

  • Added new translation for Swahili.
  • Ported code to the OTRS 4 framework
  • New powerful template engine based on Template::Toolkit.
  • A central object manager makes creating and using global objects much easier.

You can read the complete changelog and also download this latest version on their homepage:

OTRS ITSM - Computer configurations can be managed inside OTRSOTRS ITSM - Various computer and system configuration settings are managed individuallyOTRS ITSM - Change requests can be made via OTRS ITSMOTRS ITSM - Each change request timeline can be tracked inside OTRS ITSM

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