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Download Source Code OTRS ITSM 4.0.9

Posted on July 14, 2015 by Syauqi Wiryahasana
OTRS AG is announcing that OTRS ITSM with version number 4.0.9 is already available to download.

What is OTRS ITSM ?

OTRS ITSM is An OTRS extension that transforms the Perl-based help desk toolkit into a fully-customizable IT computer service management solution . OTRS ITSM can also be described as a CMDB, a configuration management database.ITSM has the same features OTRS has, since its an add-on, but adds support for new ones, revolving around PC configurations, components, hardware, software, etc..OTRS ITSM can be used whenever OTRS needs to be used as a ticketing system for businesses that revolve around the usage and management of computers, like: software support, PC repair shop, computer resellers, computer hardware support centers and so on. This is changelog for OTRS ITSM version 4.0.9 :
  • Added new translation for Swahili.
  • Ported code to the OTRS 4 framework
  • New powerful template engine based on Template::Toolkit.
  • A central object manager makes creating and using global objects much easier.
You can read the complete changelog and also download this latest version on their homepage: www.otrs.com
OTRS ITSM - Computer configurations can be managed inside OTRSOTRS ITSM - Various computer and system configuration settings are managed individuallyOTRS ITSM - Change requests can be made via OTRS ITSMOTRS ITSM - Each change request timeline can be tracked inside OTRS ITSM
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