OTRS AG is announcing that OTRS ITSM with version number 4.0.9 is already available to download.
What is OTRS ITSM ?
OTRS ITSM is An OTRS extension that transforms the Perl-based help desk toolkit into a fully-customizable IT computer service management solution .
OTRS ITSM can also be described as a CMDB, a configuration management database.ITSM has the same features OTRS has, since its an add-on, but adds support for new ones, revolving around PC configurations, components, hardware, software, etc..OTRS ITSM can be used whenever OTRS needs to be used as a ticketing system for businesses that revolve around the usage and management of computers, like: software support, PC repair shop, computer resellers, computer hardware support centers and so on.
This is changelog for OTRS ITSM version 4.0.9 :
- Added new translation for Swahili.
- Ported code to the OTRS 4 framework
- New powerful template engine based on Template::Toolkit.
- A central object manager makes creating and using global objects much easier.
You can read the complete changelog and also download this latest version on their homepage: www.otrs.com
